Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shopping bag using the “Add to bag” button. In the shopping bag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the “Complete purchase” button, you are making a binding offer to purchase the items in the shopping bag. Depending on your selected payment method, further steps may be required to finalise your payment.
We strongly suggest measuring your child's height before ordering. Please watch the video on our website which will guide you to measure your child's body measurements and help you to place order with us. Please feel free to contact us if you have difficulties handling the measuring tape or need a custom size item. We would be happy to help you with any queries you have.
On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract. Yay!
For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any operational, legal, or commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.
If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.